Privacy Policy
Your privacy matters to us. This policy explains how SpotStream Connect handles your personal information when you use our mobile game development tools and services.
Last Updated: March 15, 2025
Information We Collect
When you interact with our platform, we collect various types of information to provide you with better service and improve our mobile game development tools. The information we gather helps us understand your needs and customize our offerings accordingly.
Personal Information
This includes your name, email address, phone number, and company details when you register for our services or contact us for support.
Technical Data
We collect IP addresses, browser information, device types, and usage patterns to optimize our platform performance and user experience.
Project Information
Details about your game development projects, including project names, descriptions, and development progress when you use our tools.
Automatic Data Collection
Our systems automatically collect certain information when you visit our website or use our services. This includes log files, cookies, and analytics data that help us understand how our platform is being used and where we can make improvements.
How We Use Your Information
We use the information we collect for several specific purposes, all aimed at providing you with excellent service and continuously improving our mobile game development platform.
- Providing and maintaining our game development tools and services
- Processing your requests and responding to your inquiries
- Sending important updates about your projects and our services
- Improving our platform based on usage patterns and feedback
- Ensuring security and preventing unauthorized access
- Complying with legal obligations under Malaysian law
Marketing Communications
We may send you information about new features, updates, and industry insights related to mobile game development. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing and Disclosure
We take your privacy seriously and do not sell or rent your personal information to third parties. However, we may share your information in specific circumstances outlined below.
Service Providers
We work with trusted third-party service providers who help us operate our platform, including hosting services, payment processors, and analytics providers. These partners are contractually bound to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by Malaysian law, court orders, or government regulations. We will only share the minimum amount of information necessary to comply with such requirements.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
Protecting your information is a top priority for us. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
- Encryption of data during transmission and storage using industry-standard protocols
- Regular security audits and vulnerability assessments of our systems
- Access controls and authentication measures for our staff and systems
- Secure data centers with physical and digital protection measures
- Regular backups and disaster recovery procedures to protect against data loss
Your Rights and Choices
Under Malaysian data protection laws, you have several rights regarding your personal information. We respect these rights and provide you with the means to exercise them.
- Access your personal data and request copies of information we hold about you
- Correct or update inaccurate or incomplete personal information
- Request deletion of your personal data under certain circumstances
- Object to the processing of your personal data for specific purposes
- Withdraw consent where processing is based on your consent
- Request data portability for information you have provided to us
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.
Account Information
Retained for the duration of your account plus 3 years after account closure for legal and business purposes.
Project Data
Kept for 2 years after project completion or account closure, unless you request earlier deletion.
Communication Records
Maintained for 5 years to provide support and resolve any disputes that may arise.
Analytics Data
Anonymized usage data may be retained indefinitely for research and platform improvement purposes.
International Data Transfers
While our primary operations are based in Malaysia, we may transfer your data to other countries where our service providers operate. When we do transfer data internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
We use standard contractual clauses, adequacy decisions, and other legally recognized mechanisms to protect your data when it is transferred outside Malaysia. Our service providers are required to maintain the same level of data protection that we provide.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and provide our services effectively. These technologies help us understand how you interact with our platform.
Types of Cookies We Use
- Essential cookies required for basic website functionality
- Performance cookies that help us analyze website usage
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights into user behavior
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and services.
Children's Privacy
Our services are designed for business use and are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will delete it immediately.
Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us: